SHIPPING POLICY

Standard shipping $10 flat rate

Takes 2-5 business days for your package on average to arrive, depending on your location in New Zealand. 

You can track your package every step of the way. 

How do I track my order?

All Retreatment orders are shipped with full order tracking and require a signature on delivery. There are no exceptions to this.

You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

How long does ordering processing take?

Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following.

This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled on weekends. 

What happens if my parcel is delayed?

We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on Facebook Messenger or send us an email. 

So we can provide the fast possible response, please provide your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.

RETURNS POLICY

We will offer a refund for faulty items and damaged goods would be replaced. It is advised that the client chooses wisely as we won’t refund for a different choice.

For any questions regarding our Shipping or Returns Policies, you are welcome to get in touch with us by email: retreatmentbeautykaitaia@gmail.com or phone: 09-408 4869